Highland Forwarding was founded in 1998 with the belief that we can set new standards for the forwarding industry.
We are obsessed with customer happiness and will go out of our way to delight a client. We add a custom designed, personalized level of service to each transaction. Each client must feel that he or she is the most important person in the world for us. We try to do all the little tasks for our clients that they normally do themselves (such as our Fax Preadvice to all consignees overseas directly with shipping details). Another very popular service we provide automatically is our Post-flight Confirmation on all air shipments to both shipper and consignee.
All of these services free up our clients to focus on other tasks, and leaves the worries of getting the shipment there to us.
We look at the relationship shipper-forwarder as a partnership. We will guide a shipper through the process, offer consulting services to custom design best routing for each order. We will do whatever it takes to get the shipment to its destination in the promised timeframe. We will take care of the shipper’s needs and take care of the cargo. In the past this included arranging an airfreight shipment at no charge to our client to meet a missed deadline on ocean shipment (delay caused through no fault of our own). This is how our motto came into existence "We Take Care Of You". We provide a total logistics solution and a long-term relationship. This means we will stand by our clients even in hard times and make sure they can (in turn) keep their customers happy.
Duly, in hard times you will find out if your forwarder is as good as you thought.
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