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INCOTERMS

Incoterms are internationally standardized terms of trade which enable seller and buyer to determine at which point the risk of ownership is transferred and which portion of the transport is to be paid by the seller and which by the buyer. Some of the most common Incoterms are:

   EXW:    ex-works - buyer pays all transport costs from shipper's factory
   FCT:     free carrier - seller pays to deliver goods to a carrier nominated by buyer
   FOB:    free on board - seller pays to deliver goods on board an ocean vessel
   CFR:    cost and freight - seller pays to deliver goods to an overseas port
   CIF:     cost, freight and insurance - seller pays to deliver goods to an overseas port and pays insurance
   CPT:    carriage paid to - seller pays to deliver goods to an overseas airport
   CIP:    carriage and insurance paid to - seller pays to deliver goods to an overseas airport and pays insurance
   DDU:   delivered duty unpaid - seller pays to deliver goods to buyer's plants excluding duties
   DDP:   delivered duty paid - seller pays to deliver goods to buyer's plants including duties

For full details please contact our office or directly contact ICC Publishing in New York 212-206-1150 and request publication No. 560 "Incoterms".

Recent Projects

Testimonials

"Thank you very much! The cargo arrived in Frankfurt just in time.It’s a big pleasure to cooperate with you! Wish to you all the best!"

Elena
Forwarding agent
Ekaterinburg, Russia
September 2008

"Great job [delivering the container in 1 day from California to Texas before the plant would shut down] Truck was unloaded at 09:45. Thanks everyone."

Al Production Manager
Importer in Houston, TX
September 2008

"Hi, thank you very much. I like your communication it is outstanding, I do appreciate it. Regards."

Poomin
Iris, California (US based shipper)
August 2008

"[your export manager] - when she gets back [I want to meet her] as I have never meet her in person. I am impressed with her knowledge and ability."

Bob
Bedford, NH exporter
August 2008

"Thank you I appreciate your wonderful job [letting us know all flight details]. Best regards,"

Dmitri
Logistics Manager
Moscow, Russia importer
August 2008

"It's totally perfect now. Your service is impeccable. Again thank you for calling and taking care of us. Respectfully."

Marina
Manager of Commercial Department
Moscow, Russia importer
August 2008

"Latest Invoice and PL revision. We are in good hands, feeling secure. You do take care of us. We will have this equipment shipped out soon. Again, excuse us for this delay. Best regards"

Marina
Manager of 
Commercial Department
Moscow importer
August 2008

"You are really good at your job! Nice work on this will call back when customer is ready to ship. Nice weekend!"

Lisa
exporter
New York 
August 2008

"Thank you very much for the clarification, I really appreciate it.That's awesome! Now you have more helps & I do really like working with [your new staff], she's a very upbeat & responsible employee you have there.Have a wonderful day, & thanks again for all your prompt assistance.

Best regards,"

Irene
Miami, FL exporter
August 2008

"Hi ,Fantastic! Thanks for the update and have a great weekend!

Best regards,"

Bill
Logistics Manager 
New York based shipper
July 2008

"Thanks for the [proof of delivery]. The client was very pleased with how this was handled and asked to pass on their thanks. Thank you very much for your help"

Mark
Forwarding agent
London, UK
July 2008

I am most happy to recommend Highland Forwarding. Please feel free to contact Highland Forwarding directly. We have found them to be EXCELLENT and you cannot go wrong using them to handle your shipments [from other suppliers in the USA].

Vivian
Export Manager
Milford, NH, USA
July 2007

"Thank you so much for your quick response. Our customer should be pleased with the shipping information. Please forward this to your manager as I would like to thank you so much for your immediate responses to my inquiries. Being in Customer Service is a stressful job and I always appreciate a thank you from my customers. Best personal regards,"

Constantina
Manager of 
Customer Service
Derry, NH, USA
July 2007

"Yes, Mike picked up the shipment yesterday afternoon with no problems what so ever. I am very pleased with your service!

Thanks again"

Anne
Importer Manager
Dover, NH USA
May 2007

"Thank you Tania. I appreciate all your work this week. We had a couple of good[SHIPMENTS] and you handled them perfectly as usual. I am sure I will be in touch soon."

Angela 
Exporter
Laconia, NH, USA
April 2007

"Thank you very much..... I can say...... you are the Best One for all of USA !!"

Jacques 
forwarding agent
Paris, France
January 2007

"We appreciate the service. All of your people are very, VERY good."

Doug
President of 
Exporting Company
Northwood, NH, USA
October 2006

"As always, appreciate very much all that you do for us. Thanks! "

Jane
Export Shipper
Gorham, NH, USA
October 2006

"THANK YOU FOR ALL YOUR HELP. I APPRECIATE IT GREATLY. YOU GUYS ARE ALWAYS RIGHT ON TOP OF THINGS AND VERY EFFICIENT.

THANK YOU."

ANGELA V.
Export Manager
Laconia, NH, USA
October 2006

"Below is a note from the project manager, Mike.

It is very rare that we get positive feedback like this from our customer. I want to thank you for the great job you and your staff at Highland Forwarding did with this project."

Stephen
Export Manager
Boston, MA, USA
September 2006

"You guys do a fabulous job and are incredibly responsive from my request for service to the delivery at the destination, I know you've got us covered and that we are in good hands. I thank you for that, because that's one headache I don't have anymore!"

Christy
Corporate Purchasing
Wilmington, MA, USA
August 2006

"This [tracking update] is spectacular. I want to invite you for a celebratory luncheon upon the completion of delivery. "

Michael
Project Manager
Boston, MA
July 2006

"Thanks for all your information. It's really good working with you guys as you provide everything necessary.

I guess no-one ever says thank-you. Thanks very much"

Steve
Freight Forwarding Agent,   
London, UK
April 2006

"Finally, I will ask [Highland] -our freight forwarder, to contact you about shipping your goods to Russia . Highland Forwarding ships our [product] very frequently, and I think that their experience might help you save money and time. Highland is the best freight forwarder in Boston, and their rates and service are excellent. "

Jon
Vice President
International Operations
Woburn, MA USA
April 2006

"As you can see, we have been giving you more and more business. Everyone at Highland has been a joy to work with."

Steve
Production Manager
Woodstock, VT, USA
September 2005

"It has again dawned on me how much I appreciate all of the hard work and fantastic service Highland provides. Please let everyone know that of all the vendors I work with, if we gave a Vendor of the Year Award, it would have gone to you folks for two years running now. Thank you so much for all that you do. I have recommended Highland to numerous associates and will continue to do so."

John
Product Manager
New Ipswich, NH, USA
June 2003

"Thank you for your help; you do your job with professionalism mixed with a huge dose of patient hand-holding...and our client thinks we do some kind of magic here...grin...you are the magic!"

Pat
Marketing Manager
Manchester, ME, USA
May 2003

"Thank you for your prompt reply. It is always a pleasure dealing with you since you are so fast and efficient."

Chaitaly
Agent, Mumbai
India
May 2003

"Thank you very much for your information. I have details for all our shipments in complete form and in time. Highly appreciate your good cooperation."

Anna
Consignee
Moscow, Russia
March 2003

"Thank you for your efforts and continued excellent work."

Paul
CEO of Exporter/Importer
Manchester, NH, USA
February 2003

"You guys are the best!"

Vivian
Exporter
Milford, NH, USA
February 2003

"I feel much better working with you on this project than with someone else."

Bob
Shipper
Massachusetts, USA
January 2003

"It's so great that MESCA put me in touch with you guys (coincidentally right before our number of air shipments really started to escalate). You've been such a great help to us."

Maryann
Importer
Brattleboro, VT, USA
December 2002

"We get first-rate, stellar service from Highland Forwarding."

Jonathan
Shipper
Massachusetts, USA, USA
November 2002

"Thank you. As always, your service is impeccable."

Bob
Shipper
Massachusetts, USA
October 2002

"I'd like to tell you that I'm happy to work together with you. You understand everything I ask you to do and carry out all the job in time and in a proper way. Thank you very much!"

Feodor
consignee
Moscow, Russia
May 2002

"Very well done. I feel always " in good hands" when I work with you."

Gabriella
Customs broker 
Italy
November 2001

"Thank you for the Air Freight Booking Confirmation Form you faxed yesterday. We appreciate it. You are so conscientious and I don't know what [we] would do without you. We are so fortunate that there are professionals who provide this type of service. Your policy, "We Take Care of You" is accurate. [our manager] is equally impressed, and that's high praise."

Debbie
shipper
Alabama, USA
September 2001

"It is a real pleasure doing business with you."

Joyce
customer
Atlanta, GA, USA
July 2001

"I am always amazed at how quickly you turn my requests around. Thank you so much for your outstanding support."

John
customer in New Ipswich, NH, USA
July 2001

"Thanks again for all your help. This has been one of the smoother outport agent clearances I have done in years."

Kathleen
Customs broker
Texas, USA
April 2001

"It has been such a pleasure working with you. You always manage to follow up at all times and we really appreciate it. Your company has shown such professionalism and it comes highly recommendable to anyone interested."

Michael
consignee in Jamaica
September 2000

"Thank you for your assistance of long term. Your service is perfect."

Zhu 
consignee 
Shanghai, China
September 2000

"It's great having Highland Forwarding doing a great job for us."

Andrea
consignee in WI, USA
September 2000

"Thank you for the good work!"

Ed
shipper in NH, USA
August 2000

"I appreciate your effectiveness"

Ed
General Electric USA
August 2000

"I would like to recommend the following U.S. forwarding agent: Highland Forwarding, Inc. They have served [us] successfully for several years. We [in China] have benefited from their good service."

Tom
consignee in Wuxi, China
July 1999

"I would like to thank you for your excellent service we have received from you. I have asked .... to recommend you to one of our customers that uses another freight forwarder (that has not provided well for us). Thanks again and I hope to be doing business with you more often"

David
shipper 
Hanover, NH, USA
October 1999

"Thank you for the excellent service and attention to detail"


Mike
shipper in Claremont, 
NH, USA
December 1999

"As always, appreciate very much all that you do for us. Thanks! "

Jane

Export Shipper

Gorham, NH, USA

October 2006

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